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Policy privacy

The creation and initial management of the user account on the portal iAutomation.Tech (the "onboarding" phase) are carried out jointly by iAutomation.Tech, with registered office at #12, Down Town, 1, 3933 Way, A2392, Al Khuwayr South, Muscat, Oman, as controller pursuant to Article 26 of Regulation (EU) 2016/679 (GDPR) and, for the Swiss part, in accordance with the principles of the Federal Act on Data Protection (nFADP). This is limited exclusively to the account registration and configuration phase (creation of credentials, setting of language and country, management of initial preferences). The subsequent phases of navigation, sales, contracting, and customer support are managed by iAutomation.Tech.

PRIVACY NOTICE

Who is the Data Controller?

iAutomation.Tech, with its registered office at #12, Down Town, 1, 3933 Way, A2392, Al Khuwayr South, Muscat, Oman (hereinafter, the "Controller").

How can I contact them?

The company's contact details are:

  • Email: [email protected]
  • Address: #12, Down Town, 1, 3933 Way, A2392, Al Khuwayr South, Muscat, Oman

1. Introduction

Pursuant to the General Data Protection Regulation (GDPR) and the new Swiss Federal Data Protection Act (nLPD), legal entities are not considered data subjects. However, if personal data relating to a natural person is collected in the context of corporate data collection, such data will be subject to the aforementioned regulations.

On January 15, 2024, the European Commission recognized that the nLPD is equivalent to the GDPR, ensuring uniform protection of personal data both in the European Union and Switzerland.

2. What data processing is carried out through the website?

REGISTRATION/ACCESS

  • Purpose: To allow registration on the website and perform certain activities independently, such as checking order status or speeding up the purchasing process.
  • Legal Basis: User consent. In case of disputes, the data will be processed to defend the Controller’s legitimate rights, in accordance with the GDPR and nLPD.
  • Retention Period: Data will be retained as long as the service is used. For accounts inactive for over 7 years, a communication will be sent to confirm validity; in case of no response, the account will be deleted.
  • Additional Information: Registration is not mandatory for making purchases, as it is possible to proceed in “guest” mode.

PURCHASE

  • Purpose: To allow the purchase of products, ensure delivery, and fulfill legal obligations (including accounting and tax-related requirements). The data may also be used in case of disputes related to the contract.
  • Legal Basis: Performance of a contract and compliance with legal obligations of the Controller. In case of disputes, the data will be processed to defend the Controller’s legitimate rights.
  • Retention Period: Data will be deleted 10 years after the contract's fulfillment, unless disputes arise.
  • Additional Information: Providing the data is mandatory; refusal to provide it will make it impossible to complete the purchase.

NEWSLETTER AND DEM

  • Purpose: To send newsletters and Direct Email Marketing (DEM) to keep users informed about products, services, and offers.
  • Legal Basis:
  • Consent: For sending promotional and marketing communications, user consent is the primary legal basis.
  • Legitimate Interest (soft spam): In case of previous purchases, data may be used to send promotional communications related to similar products or services without prior consent. Users may object to this processing at any time via the provided opt-out options.
  • Retention Period: 1 year from the last communication or until consent is withdrawn.
  • Additional Information: Providing data is optional. Without consent, newsletters and DEM cannot be sent. Communications based on legitimate interest (soft spam) are limited to purchase-related information.

CHAT

  • Purpose: To respond to your inquiries.
  • Legal Basis: User consent.
  • Retention Period: Data will be retained as long as necessary to respond to requests and will be deleted thereafter. In case of disputes, data may be retained longer to defend the Controller’s legitimate rights.
  • Additional Information: Users are free to provide the requested data. However, failure to provide essential data may prevent the Controller from fulfilling the purpose.

BROWSING DATA

  • Purpose: Website security.
  • Legal Basis: Data will be processed based on the company’s legitimate interest in IT security and compliance with legal obligations. For cookies other than strictly necessary ones, the legal basis is consent.
  • Retention Period: 24 months.
  • Additional Information: Refer to the specific cookie policy for further details.

3. Additional Information

Data will be processed lawfully, fairly, and with the utmost confidentiality, in compliance with appropriate security measures as required by the GDPR and nLPD.

Processing will be carried out digitally. Public disclosure of data will only occur if the user chooses to leave a review. Furthermore, users will not be subject to automated decision-making processes, such as profiling, unless they consent to it through the installation of cookies or other tracking tools, as detailed in the cookie policy.

4. Who will your data be shared with?

The Controller may share data with:

  • Third parties to whom communication is mandatory under the law for the fulfillment of legal obligations.
  • Companies or IT tools processing data on behalf of the Controller, appointed as Data Processors under Article 28 of the GDPR.
  • Payment gateways, as independent data controllers.

A list of Data Processors is available at the registered office.

5. Where will your data be stored and transferred?

The management and storage of personal data will take place on servers located in the EU and non-EU countries.

The Controller guarantees that any transfer outside the EU will be carried out in accordance with Articles 44-47 of the GDPR using Standard Contractual Clauses and/or the Adequacy Decision of July 10, 2023.

6. What are your rights and how can you exercise them?

a) Data Subject Rights

As a data subject, you have the following rights under Articles 15 and subsequent of the GDPR:

  1. Right of Access (Article 15 GDPR): Obtain confirmation of whether personal data concerning you is being processed and access such data.
  2. Right of Rectification (Article 16 GDPR): Correct inaccurate data or complete incomplete data.
  3. Right to Erasure (Article 17 GDPR): Request the deletion of personal data for specific reasons, such as withdrawal of consent or unlawful processing.
  4. Right to Restrict Processing (Article 18 GDPR): Restrict processing in certain cases, such as pending correction or objection.
  5. Right to Data Portability (Article 20 GDPR): Receive your data in a structured, commonly used, and machine-readable format or request its transfer to another controller.
  6. Right to Object (Article 21 GDPR): Object to the processing of your data for legitimate reasons.
  7. Right to Lodge a Complaint: File a complaint with the competent supervisory authority under Article 77 GDPR.

b) Exercise of Rights

You may exercise your rights at any time by contacting the Controller using the contact details provided above.

7. Recipients - Joint Controllers

Your personal data may be disclosed to iAutomation.Tech, a company based in Italy, if the commercial and logistical management of your order request falls under its jurisdiction.

The companies iAutomation.Tech and iAutomation.Tech jointly determine the purposes and means of processing for quotation and support requests.

7.1. Purpose and Legal Basis for the Transfer

  • Handling pre-contractual measures taken at the data subject’s request (Art. 6(1)(b) GDPR).
  • Legitimate joint interest of both companies (Art. 6(1)(f) GDPR, Recital 48) to internally allocate requests—for operational, administrative, and commercial reasons—pursuant to the license agreement and the organization of their respective markets. The data subject may object to this processing at any time.

7.2. Transfer to Italy (EU Member State)

The transfer to Italy, as a member state of the European Union, requires no additional safeguards under Art. 45 GDPR. Italy applies the General Data Protection Regulation (GDPR), ensuring a level of protection equivalent to that of the European Economic Area.

COOKIES

What are cookies?

Cookies are text strings that websites visited by users (so-called “publishers” or “first-party cookies”) or other websites or web servers (so-called “third-party cookies”) place and store on the user's terminal device to be sent back to the same websites upon subsequent visits.

What are they used for?

Cookies serve various purposes: performing IT authentications, session monitoring, storing information about specific configurations of users accessing the server, saving preferences, or facilitating the use of online content, such as keeping track of items in a shopping cart or information for filling out a web form. Cookies can also be used to profile users, observing their behaviors to send targeted advertisements, measure the effectiveness of advertising messages, and implement commercial strategies accordingly. In this case, they are referred to as profiling cookies.

What are technical cookies?

Technical cookies are those required to browse or provide a service requested by the user. They are not used for other purposes and are usually installed directly by the website owner.

Without these cookies, some operations could not be completed or would be more complex and/or less secure.

Are analytical cookies considered technical cookies?

Analytical cookies can be considered technical cookies if used directly by the website owner to optimize the site, collecting aggregated statistical information about the number of users and how they visit the site.

However, if such statistical analyses are performed by third parties, user data must be minimized beforehand and not combined with other analyses or shared with additional third parties. Under these conditions, the same rules regarding information and consent apply to analytical cookies as they do to technical cookies.

Which cookies does this site use?

This site uses third-party cookies for:

  1. Monitoring visits and obtaining statistics on user activity on the site
    • Google Analytics
      Google Analytics is used to monitor visits and obtain aggregated statistics about site activity. We do not know your identifier and have no ability to identify the user visiting the site. However, Google may do so. Data processing occurs in Europe if you are browsing from a European IP address.
      Privacy policy link: Google Analytics Privacy Policy
  2. Targeting and Advertising
    • Google Remarketing
      Google Remarketing is a service provided by Google LLC or Google Ireland Limited, depending on the website's location, that links tracking activities from Google Analytics and its cookies with the Google Ads advertising network and the DoubleClick cookie.
      Essentially, Google assigns an ID to the browser of the website user, stored in a cookie. This ID is then used to personalize ads on the Google network and all websites that use Adsense.
      Data processing occurs in Europe if you are browsing from a European IP address.
      Privacy policy link: Google Privacy Policy
    • Facebook
      Facebook identifies the user with its own IDs to personalize advertising and profile the user. These IDs are associated with the user's Facebook profile (if active) and, as a result of browsing our website, targeted ads may appear on Facebook and Instagram.
      In practice, while browsing our website, Facebook installs a cookie on your hard drive, and subsequently, when you visit Facebook or Instagram, these platforms will search for the cookie to direct ads according to the instructions provided by it.
      Data processing is entirely managed by Facebook, and we have no way of identifying the user.
      The service is provided by Facebook Inc. or Facebook Ireland Ltd, depending on the visitor's location. Data processing occurs in Europe if you are browsing from a European IP address.
      Privacy policy link: Facebook Privacy Policy (https://www.facebook.com/policy.php)
  3. Profiling Cookies
    We use a cookie from Sendinblue to make ads more relevant to users.
    Privacy policy link: Sendinblue Privacy Policy (https://www.sendinblue.com/legal/privacypolicy/)

List of cookies used on this site:

  • PHPSESSID - Preserves the user's session state across page requests.
  • session - Used to verify if the user's browser supports cookies.
  • AEC
  • CONSENT
  • _ga - Registers a unique ID used to generate statistical data on how the visitor uses the website.
  • _ga_WNNW18ZXZC - Used by Google Analytics to track how many times a user has visited the site and the dates of the first and last visits.
  • _gid - Registers a unique ID used to generate statistical data on how the visitor uses the website.
  • _gat_UA-107873331-1
  • _gat_UA-107873331-9
  • DV
  • FPAU - Assigns a non-personal ID to the visitor, allowing the website to determine the number of specific user visits for analytics and statistics.
  • FPID - Records statistical data about user behavior on the website. This is used internally by the website operator for analysis.
  • FPLC - Registers a unique ID used to generate statistical data on how the visitor uses the website.
  • _fbp - Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.
  • _gcl_au - Used by Google AdSense to experiment with advertisement efficiency across websites using their services.
  • IDE - Used by Google DoubleClick to record and report the actions of the website user after viewing or clicking on one of the advertiser's ads, to measure the efficacy of an ad and to present targeted ads to the user.
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