Assistance

Search for a part number, upload a BOM, or add items to your quote basket and submit the request. You need to sign in before a request can be submitted. Our team sources from verified suppliers and returns a quotation with confirmed pricing and availability, typically within one business day.

Yes, until our team starts the internal review. Open the request from My Requests and use Edit or Cancel. Once sourcing has begun you can still cancel, but we will ask for a reason so we can withdraw the enquiry with the supplier.

Yes. Stock figures shown in the catalog are indicative. Request the quantity you actually need; we will source the balance or quote it as a backorder with an estimated date.

Every quotation carries a valid until date, typically 30 days from issue. After that date pricing and availability must be re-confirmed with the supplier. You can ask for a revision at any time before it expires.

Excel (.xlsx, .xls) and CSV. Your file needs at least a part number column and a quantity column. Manufacturer, description and notes are read when present.

Matched and unmatched rows are listed separately after upload. You can correct a part number and re-search, set a missing quantity, or send the row to our sourcing team as a free-text line to research manually.

Yes. Every supplier is manually reviewed for authenticity, quality and reliability before we source from them, and each line of your request is verified with the supplier before it is quoted.

We act as your sourcing partner and manage the supplier relationship on your behalf, so individual supplier names are not shown in your account. Authenticity, warranty and condition are stated for every quoted line.

That is a large part of what we do. Submit the manufacturer and part number even if it does not appear in the catalog, and we will search our wider network — including refurbished and open-box stock where you allow it.

Every request has a status timeline in your dashboard, from submitted through supplier verification, quotation, procurement and shipping. We also email you at each important change. Once dispatched, the shipping method, shipment date, tracking number and estimated delivery date appear on the request.

Yes. Delivery terms, freight cost and any export requirements are confirmed in your quotation before you approve it. Duties and local taxes are not included in the quoted total unless stated.

Yes. Add a note to the line in your request describing the application, and our product specialists will propose alternatives where the original is unavailable or has a long lead time.

Datasheets and manuals are linked on the product page when the manufacturer publishes them. If a document is missing, ask us in your request and we will source it.

No. Browsing the catalog and viewing products is open to everyone. You only need to sign in when you submit a request, so we can attach it to your history and keep you updated.

With the user name and password you choose when you create your account. If you forget your password, we email you a link to set a new one.

Go to Account settings. You can change your password there, and update your name, company, email address and mobile number. Your request history is unaffected.